Returns & Exchanges
At Narwal India, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free 15-day return and exchange policy for all unused items in their original packaging.
Initiate Request
Log into your Narwal India account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Once your request is approved, our logistics partner will collect the package for a quality check at our warehouse to ensure it meets our return standards.
Processing
After the item passes inspection, we will process your refund or exchange within 5-7 business days, notifying you via email at every stage.
Refund Settlement
Refunds will be credited back to your original payment method or issued as store credit, depending on your preference during the initiation step.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing