Frequently Asked Questions
Everything you need to know about shopping with Narwal India
What are the available payment methods?
We accept a wide range of payment options including all major Credit/Debit cards (Visa, Mastercard, RuPay), UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How long does shipping take within India?
Orders are typically processed within 24-48 hours. Delivery usually takes 3-5 business days for metropolitan cities and 5-7 business days for regional areas, depending on your location.
What is your return and exchange policy?
We offer a hassle-free 7-day return and exchange policy. To be eligible, items must be unused, in their original packaging, and with all tags intact. You can initiate a return through our 'My Orders' section.
Are the products on Narwal India authentic?
Absolutely. We pride ourselves on sourcing products directly from authorized distributors and manufacturers. Every item undergoes a strict quality check before being dispatched to ensure you receive only genuine goods.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email and SMS containing a tracking link and AWB number. You can also track your package directly through the 'Track Order' page on our website.
Do you offer warranty on electronic items?
Yes, all electronic products sold on Narwal India come with a standard manufacturer's warranty. The duration and terms of the warranty vary by brand and are specified on the individual product pages.